FAQ

1-1. Possuem certificações ISO?

Sim, por favor, clique nos links a seguir para obter as certificações relacionadas. 

 

China 

• ISO 9001: Sistema de Gestão da Qualidade (SGQ) 
• ISO 13485: SGQ específico para a segurança e eficácia de dispositivos médicos 
• ISO 14001: Certificação de Gestão Ambiental 

Europa 

• ISO 9001: Sistema de Gestão da Qualidade (SGQ) 

1-2. Vocês possuem produtos padrão prontos para uso?

Temos opções padrão para cada um dos nossos produtos; no entanto, cada atuador é personalizado para os nossos clientes com base nas necessidades específicas dos seus produtos. 

1-3. Are you able to provide position feedback on your products?

Yes, our position feedback options include Hall Effect Sensors and Potentiometer (POT).

1-4. Is it necessary to use a control box to operate the equipment?

TiMOTION control boxes mainly allow the programming and synchronization of multiple electric actuators and columns. However, they are not essential to the operation of our electric actuators. Some of our products can operate in a direct cut system; therefore, they will need only a power supply and/or battery.

1-5. Can you provide controls?

Yes, we have multiple options for controls, power supplies, control boxes, and customizable software. These are just some of the control options we have.

2-1. What motor voltage do you offer for your electric linear actuators?

TiMOTION primarily offers electric linear actuators operating in direct current configurations of 12V and 24V. Select models are also available in 36VDC, 48VDC, 110VAC, and 230VAC. Please consult your local sales representative for more details.

2-2. What is the maximum load supported by your linear electric actuators?

Each actuator is unique and can be customized according to your needs. We offer our customers electric linear actuators to support up to 16,000 N in push and pull. However, determining the load supported depends on the application, the design, how our product will be integrated into the project, and other characteristics. TiMOTION designs specific devices for industrial, medical, comfort, and ergonomic applications. Also, other parameters have to be considered, such as speed and stroke. New actuators are in development continuously; see sales for more information.

2-3. What is the maximum speed of your electric linear actuators?

We manufacture electric actuators with different speeds depending on the type of application. However, each of our products' maximum speed depends on the type of motor used and its RPM (rotation per minute), the gear ratio, and the spindle. For more details, do not hesitate to consult our products' technical data sheets on our website.

2-4. What is the maximum stroke of your electric linear actuators?

Each actuator is unique and can be customized according to your needs. Depending on the load, we generally offer electric linear actuators with stroke ranges from 20 mm to 1000 mm. Please contact our sales department if you require a stroke outside of this range.

2-5. Is it possible to program several speeds on the same stroke? Can you program stroke length as well?

It is entirely possible to program several speeds on the same stroke, thanks to the control box. It's also possible to program variable stroke length by using the software. Feedback is required between the electric actuator and the control box to do so. Therefore, it is essential to equip the actuator with position sensors so that the control box can receive the position data from the actuator and adapt its speed accordingly. Thus, all that's required is to set up the control box program and indicate the desired speeds at defined stroke levels. Contact sales for variable stroke length software options.

2-6. How can you guarantee the positioning of the linear electric actuators in case of equipment shutdown?

To guarantee the electric actuators' positioning, we can provide different sensor options, including Reed and Hall effect sensors, POT, and LS to send a signal. The potentiometer provides feedback even in the event of a power failure.

The Hall effect sensors also allow feedback on the position but require a reset following a power failure. They can also be used with a backup battery, compensating for possible power failures and avoiding resetting.

2-7. Can your linear electric actuators be controlled by existing systems?

Our electric actuators are perfectly adapted to your specific needs and can easily integrate into many different system types. It is therefore entirely possible to incorporate them into existing systems and control them with your own devices.

2-8. How do I synchronize two electric motors?

TiMOTION manufactures control boxes equipped with a microprocessor that allows the programming and synchronization of two actuator motors with the same stroke. For this, feedback is necessary between the electric actuators and the control box. This feedback is provided by different types of position sensors (potentiometer, Hall effect sensors) that will equip the actuators and allow the control box to adapt each motor's speed according to the position for perfect synchronization.

2-9. Are your linear electric actuators resistant to dirt or water?

Our electric devices are specially designed to withstand their environment. However, we offer electric linear actuators with optional Ingress Protection (IP) up to IP68 or IP69K. This makes your electric motion system compatible with particularly harsh environments and resistant to solid or liquid components such as dust, water splashes, cleaning with detergents, or high-pressure cleaning.

2-10. Do your linear electric actuators work on autonomous equipment?

Our product can operate on battery power for equipment such as robots or automated guided vehicles (AGVs) without the need to maintain a plug-in connection to a power outlet for definite periods before recharge. Our product's guaranteed proper operation during an outside power interruption provides additional reassurance for specific medical equipment.

2-11. How do I choose the suitable actuator for my product?

It is important to select an actuator that can meet the requirements of the application. Every application has a list of unavoidable conditions. To choose the right electric linear actuator, you must first consider your application's constraints and technical priorities:

• Load to be pushed
• Required speed of movement
• Duty cycle
• Available installation space
• Application environment requirement

At TiMOTION, technical experts will work with you throughout your project to provide the best solution for your application. With a vertically integrated business model, TiMOTION offers highly customized solutions to meet the unique requirements of various applications, ensuring that the integration of electric linear actuation is seamless and efficient.

3-1. How do I choose the suitable lifting columns for my product?

It is important to select the appropriate lifting columns that can meet the requirements of the application. Every application has a list of unavoidable conditions. To choose the right lifting column, you must first consider your application's constraints and technical priorities:

• Required height adjustment range
• Load capacity and speed
• Available space for installation
• Profile that complements your product's design, whether it's a 2-stage or 3-stage column, round, rectangular, or square.
• Other customization needs: IP rating, signal options, color options...

With a vertically integrated business model, TiMOTION offers highly customized solutions to meet the unique requirements of various applications, ensuring that the integration of electric linear actuation is seamless and efficient.

3-2. Are your lifting columns able to handle industrial applications?

TiMOTION's lifting columns can handle certain bending movements and vibrations. Please see sales for more information.

4-1. What is the MOQ's (Minimum Order Quantity)?

MOQ's vary by product. Please see sales for more information.

4-2. What are your lead times?

Lead times vary by product. Please see sales for more information.

4-3. How much do your products cost? Can you give me an estimate?

Please see sales for more information.

4-4. Quem é o representante de vendas mais próximo de mim?

Acesse a nossa “página de contacto” e selecione a sua localização para encontrar o representante de vendas mais próximo. Você também pode preencher o nosso formulário de contacto, e entraremos em contacto em breve. 

4-5. Where can I find a distributor near me?

TiMOTION sells its products through a network of distributors in several European countries. To find the closest distributor to you, click here.

5-1. O meu equipamento está fora de serviço. Como posso repará-lo ou substituir o dispositivo elétrico defeituoso?

A TiMOTION trabalha exclusivamente com fabricantes de equipamentos originais (OEMs). Portanto, não armazenamos, distribuímos ou vendemos nenhum produto individual. Para quaisquer dúvidas, substituições ou compra de um componente individual, entre em contacto com o fabricante específico do seu equipamento. Os componentes são frequentemente cobertos pela garantia e podem estar disponíveis em stock para distribuição de unidades individuais. 

6-1. Where can I get your catalogs and other documentation?

All of our documentation and catalogs are available on our online download platform. Please indicate the product name and/or the type of documentation you are looking for and select the ones available. Then download the document(s) of interest directly onto your personal computer or device.

6-2. Is it possible to get a 3D model of an actuator?

Yes. Our new 3D generator is live on our website now. To download the file you'd like to have, it's required to fill in certain contact information. The 3D models we provide include actuators and columns (excluding comfort and ergo line products).